Important Information about the MySource Card Conversion Issue

Our software company, DataPath, has informed us that many of the card transactions are currently declining. DataPath is running a card conversion process in order to speed up the card reimbursement cycle. Their estimated time to do this was 3 hours. Due to difficulties coordinating the process with MasterCard it has taken significantly longer than originally anticipated.

Until this conversion process has been completed, all MySource FSA and HSA cards will not be fully functional. The cards are functioning on a very limited basis. Unfortunately, we have not been given an expected completion time for the conversion. We apologize for the inconvenience this has caused and assure you that we are working with DataPath around the clock to resolve this issue.

In the meantime, for FSA accounts we do have claim forms available on our website http://www.pacificbenefits.com and any expenses paid out of pocket can be reimbursed with a live check. Simply submit the completed form along with the receipt to Katherine at ksinhawk@pacificbenefits.com or by fax to Katherine's attention at 916-363-4213. We will process these claims and issue the check within 24 hours. For HSA accounts, please use the direct deposit feature on the website and the money will be in the participants checking account within 72 hours.

These are temporary fixes and the cards are expected to be fully functional shortly.

We appreciate your understanding as we work toward resolving this issue, and we will keep you updated as we receive additional information from DataPath.