MasterCard Issue Update: Resolved

As of 4AM this morning, the MasterCard processing issue has been resolved at the point of purchase. There is no limit on card swipes (other than the standard $2,000 limit or existing purse value) and cardholders can use their cards as they did prior to the conversion. The backlog of swipes has been processed. Some of these transactions are not yet visible on myRSC, and there may still be a very small number of unanticipated declines until the conversion process is completed.

Transaction emails are being sent, but some may be sporadic. Swipes that declined during the conversion process will be categorized as "general declines" until the remaining issues are resolved. We are addressing the remaining issues quickly, and it is estimated that the information will be current and viewable by end of business PST, today.

As of now,

• All transactions are being processed according to the correct client balances.
• All SIGIS/IIAS parameters, Employer MCCs and Overrides for purchases are in place.
• Discount stores such as Target, Wal-Mart and Walgreens are functional.
• Swipe declines that occurred during the resolution process will be shown as “general” until the remaining processes are completed.
• Cards uploaded for creation on and since Tuesday will be processed on Monday, Dec. 6, in time for Jan. 1 plan years.
• During the remainder of the conversion process, as transactions become visible on myRSC, transaction emails will be sent.

We will notify you as the remaining issues are resolved. A very detailed explanation of the conversion issue and resolution, as well as what the new platform will mean to you, will be released next week. If you have any further questions, please contact customer service.