In its continuing effort to lead the industry in innovative technological solutions to customer support offerings, Pacific Benefits iFlex, Inc., will now offer FSA plan participants the ability to ask basic plan questions via Twitter, the revolutionary new communications portal that has taken the world by storm. (Due to HIPPA regulations, individual participant plan information such as account balances and claim submission follow-up inquiries will still need to be addressed by calling either Flex Voice at 916-361-6955 or 800-838-4511 or our offices at 916-363-2101 or 800-800-2090).
General questions regarding the rules of the plan, claims submission, qualifying services and products, etc., can be posted to our Twitter account. This is a beta test of the service. Please allow for 24-48 business hours (Monday-Friday 8AM-4PM) for a response to your question. Also, make sure to follow us as we'll be posting new information regarding FSA plans everyday. We look forward to tweeting with you.
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