Our card processing gateway vendor is currently experiencing a technical issue, which is resulting in card transactions being declined at the point of sale. The information that is being sent for these declines is incorrectly displaying as a pending authorization and reducing the card holder's purse value.
Our card processing gateway vendor is working diligently to resolve the issue, and the card accounts online will be corrected. We will notify you as soon as it has been resolved.
UPDATE:
The card vendor outage reported on Friday, Nov. 16 was resolved by the vendor at 1:50 p.m. CST Friday afternoon and transaction processing has returned to normal. The transactions that were declined, and purse values affected during this outage will be corrected by end of business Monday.
Thank you for your patience during this outage. If you have any questions or lingering issues with the card transaction process during this time, please contact Pacific Benefits iFlex.
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